Privacy Policy

Who We Are

Creatone is a product of MAI. We make creatine supplements formulated specifically for women. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or sign up for updates.

If you have any questions, you can reach us at info@maipilates.co.

Information We Collect

We only collect what we need:

• Email address — when you sign up for launch updates or pre-order notifications
• Payment information — when you place a pre-order (processed securely through our payment provider; we never store your card details)
• Usage data — basic analytics like pages visited and time on site, collected anonymously

How We Use Your Information

We use your information to:

• Send you launch updates, pre-order confirmations, and shipping notifications
• Communicate product news and exclusive offers (only if you opted in)
• Process and fulfill your pre-order
• Improve our website and understand what's working

We will never sell your data. Ever.

Email Marketing

By submitting your email on our site, you agree to receive updates about Creatone's launch, pre-order status, and related news. Every email we send includes an unsubscribe link. You can opt out at any time and we'll remove you promptly.

Third-Party Services

We may use trusted third-party tools to help us operate, including:

• Email marketing platforms (e.g. Klaviyo) to manage and send communications
• Payment processors (e.g. Shopify Payments, Stripe) to handle transactions securely
• Analytics tools to understand site traffic anonymously

These partners are contractually required to keep your data secure and may not use it for their own purposes.

Data Security

We take reasonable steps to protect your personal information. Payments are handled through encrypted, PCI-compliant processors. We do not store payment card details on our servers.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of marketing emails at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, email us at info@maipilates.co.

Children's Privacy

Our site is not directed at anyone under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy as our business grows. If we make significant changes, we'll let you know via email or a notice on our site. The date at the top of this page always reflects the most recent version.

Contact Us

Questions about this policy or your data? We're easy to reach.
Email: info@maipilates.co