Legal
Last updated: April 25, 2026
Our promise: we want you to feel confident ordering from us. If something isn't right, we'll make it right. Reach us anytime at info@maipilates.co.
We understand plans change. You may cancel your pre-order and receive a full refund at any time up until the moment your order is shipped. Once a shipping label has been created and your order is in transit, it can no longer be cancelled or refunded under this policy — please refer to the Returns section below.
To cancel, email us at info@maipilates.co with your order number and we'll process your full refund promptly.
Once your Creatone order has been delivered:
To initiate a return, email info@maipilates.co with your order number and a brief description. We'll provide return instructions within 2 business days.
Approved refunds are processed within 5–7 business days of us receiving your return or approving your cancellation request. Refunds are issued to your original payment method. Depending on your bank, it may take an additional 3–5 business days to appear in your account.
As a pre-launch brand, production timelines can shift. If your pre-order is delayed significantly beyond the estimated ship date, you will have the option to:
We will always communicate delays proactively by email.
We're a small team and we care deeply about every customer. If you have any issue at all, please reach out — we'll always do our best to make it right.
Email: info@maipilates.co